FAQs about delivery, takeout and returns:
1. How much are the shipping costs?
2. When will my order be delivered?
3. Not at home?
4. Delivery to another address?
5. Orders under COD (Netherlands)
6. Pick up your order at one of our stores?
7. Returns?
1. How much are the shipping costs?
The costs vary by country. Below is the list:
€0 till €75: €4,-
At €75: €2,50
2. When will my order be delivered?
Many of the products we always have in stock. If we do have your product we ship your package immediately.
Orders placed with us come before 15:00 will be processed on the same day. On the website you can check the status of your order via your personal login.
On the day of shipment you will receive an e-mail with track and trace code so you can track the package.
3. Not at home?
If the shipment can not be delivered because the pickup address one is found, the shipment is returned to the depot. Recipient is informed by means of a notification, which is stored at the delivery address on the delivery. It shows also the potential for a second delivery and / or pick up the shipment. Absence of a response by recipient within 5 working days after the first delivery, the shipment is returned to Shops4youonline. The shipping costs to send the package again, we then bring extra.
4. Delivered to another address?
It is possible to deliver your order. At another address You can specify when ordering.
5. Order under COD (Netherlands)
If you live in the Netherlands, you can opt for cash on delivery (pay to the postman). This method of delivery brings some additional costs with it. For a shipment, you pay € 24.95. This is what the carrier for that service requests.
6. Pick up your order at our shop in Nijkerk.
7. Send Return of packages:
If you want to send a parcel return, you must first contact the customer service. You send an email to [email protected].
Clearly describe why you want to send the package. Return You will receive notice from us. After you have talked about the return, with our packed products in a proper manner (which may in the box in which you received the product). You write on the invoice what the problem is and send the invoice with the product.
Of course, the costs are 100% reimbursed if an error was made by us.
